GENERAL CONDITIONS OF SALE
Purchases and, more generally, orders placed by Customers with VIGNA PETRUSSA S.S. through this website are governed by these terms and conditions of sale.
1. CUSTOMER REGISTRATION
In order to use the e-commerce service provided by VIGNA PETRUSSA S.S., the Customer must first register on the website. The Client may register from the web page https://www.vignapetrussa.it/iscriviti/ and for this purpose he/she must enter his/her personal data, a valid e-mail address and a password that he/she must take care of keeping.
The data entered by the Client shall be processed by VIGNA PETRUSSA S.S. in full compliance with the Law in accordance with the provisions of the privacy policy.
2. PURCHASING METHODS
The product catalogues available for purchase are all available at www.vignapetrussa.it/prodotti/. For each product in the catalogue you will find:
a) the product data sheet and its description.
b) an indicative picture accompanying the technical data sheet, which in any case has a non-descriptive but merely illustrative function and as such may differ from the finished product in colour, shape and size;
c) the unit price.
Orders placed through the website www.vignapetrussa.it shall be considered finalised only after VIGNA PETRUSSA S.S. sends an order confirmation (which the Customer is invited to print and keep) to the email address indicated by the Customer during registration.
By placing the order, the Customer declares that he/she has read all the information provided during the purchase procedure and that he/she has fully accepted these conditions of sale.
The order confirmation e-mail shall contain the number of the order itself, the type and quantity of the products requested, the invoicing data, and those of the place where the goods will be delivered. In this regard, the Customer is invited to always check the correctness of this data and in the event of an error to notify VIGNA PETRUSSA S.S. immediately.
The customer can check the status of his orders at any time in the web area reserved for him and which he can access once he has registered. The order status conditions are: Pending payment by bank transfer, Payment accepted, Payment error, Preparation in progress, Waiting for replenishment, Cancelled, Refunded, Delivery in progress, Delivered.
In the event that within two working days from the placing of the order the Customer has not received the e-mail confirming the order, the same is invited to contact VIGNA PETRUSSA S.S. directly on +39 0432 713021.
VIGNA PETRUSSA S.S. in any case reserves the right, at its own unquestionable judgement, to refuse forwarded orders. In the event of non-acceptance of an order placed by a Customer, the same may not, for this circumstance, make any claim for compensation for contractual or extra-contractual damages, except for the reimbursement of any sums already paid.
VIGNA PETRUSSA S.S. reserves the right to change the products included in the catalogue and their list price at any time. Obviously, such changes will not affect orders already placed.
VIGNA PETRUSSA S.S. keeps its online catalogue constantly updated by inserting new products and indicating those that are temporarily unavailable. Notwithstanding this, if due to extraordinary circumstances the availability of a product should cease immediately after the order has been sent, VIGNA PETRUSSA S.S. will promptly inform the Customer, through the e-mail address indicated by the same during registration, of the possible unavailability.
3. PAYMENTS
VIGNA PETRUSSA S.S. will accept the following methods of payment.
- Credit Card
- Advance bank transfer.
If payment by advance bank transfer is chosen, the Customer shall make the corresponding payment on the same day to the bank account payable to
VIGNA PETRUSSA S.S.
CiviBank, Banca di Cividale S.p.A.
Premariacco branch
IBAN: IT13L0548464140000000369272
BIC: CIVIIT2C
indicating as reason for payment the distinctive code received in the order confirmation itself.
Only after the actual crediting to the current account indicated, VIGNA PETRUSSA S.S. will send the order confirmation and shipment as indicated in paragraph no. 5 (Shipments).
If after 3 working days from the sending of the order the payment has not been credited to the current account previously indicated VIGNA PETRUSSA S.S. shall consider the order cancelled.
4. INVOICING
VIGNA PETRUSSA S.S. shall, upon request, issue an invoice for each order confirmation received by the Customer.
The invoice will include the price of the individual products ordered, the VAT applied, the shipping costs, and any additional costs related to specific forms of payment chosen by the Customer.
The invoice shall be made out to the Customer using the personal data that the latter declared when registering on the site. The invoice shall be sent by e-mail upon request.
5. SHIPPING
VIGNA PETRUSSA S.S. shall ship the purchased products by delivery to one of the express couriers indicated on the website and chosen by the Customer within 3 working days from actual receipt of the invoiced amount.
The products ordered will be delivered to the address indicated by the Customer at the time of registration, unless a different delivery address is specified in the order.
VIGNA PETRUSSA S.S. is not liable for the delivery times of the individual carriers indicated.
Delivery will be made on working days (Monday to Friday) excluding holidays and pre-holidays, and will not be made to the floor.
The goods shall be shipped in packaging prepared directly by VIGNA PETRUSSA S.S.
Upon receipt of the order, the Customer is required to check that the number of packages delivered corresponds to that indicated on the delivery note and that the packaging is intact.
If fewer packages are delivered than those indicated in the Delivery Note, or if they are damaged, the Customer must sign the delivery note with reserve, contesting these circumstances in writing on the delivery note itself and notifying VIGNA PETRUSSA S.S. through the "Contacts" page at the following address https://www.vignapetrussa.it/contatti/.
If, on the other hand, there is no correspondence between the order and the delivery, the customer shall not accept the goods, shall raise the objection directly with the carrier and shall report the incident via the "Contact" page at https://www.vignapetrussa.it/contatti/.
If, in spite of everything, the carrier refuses to have the goods signed subject to a reservation, the Customer must REFUSE THE GOODS.
This procedure is the only solution that allows VIGNA PETRUSSA S.S. the immediate management of the complaint file with the courier and allows the rapid return of any goods that are not received intact.
We remind you that if the Customer, without following the procedures indicated above, signs the delivery note for acceptance, he will not be able to subsequently make any objection regarding the external characteristics of what has been delivered to him in relation to the order made.
6. DEFECTIVE PRODUCTS
With regard to any defects in the products purchased through the www.vignapetrussa.it website, the rules provided for by the Civil Code in articles 1490-1495 shall apply, without prejudice to the applicability in favour of natural persons of the more favourable regulations introduced by Legislative Decree 206/2005 in articles 128-135.
Customers wishing to request the replacement of defective products shall necessarily send the same, complete in all their parts, together with the purchase invoice, the details of the order made and a description of the defect found, to VIGNA PETRUSSA S.S. at the head office in Prepotto (UD), Via Albana 47 - CAP 33040.
VIGNA PETRUSSA S.S. reserves the right to check the actual existence of the defects complained of and make the replacement only after such check.
Return shipping costs shall be borne by the Customer.
In the event that the reported anomaly does not exist, VIGNA PETRUSSA S.S. reserves the right not to replace the goods.
The costs of returning the products - return - shall be borne by VIGNA PETRUSSA S.S. only in the event that the products prove to be effectively faulty
For any clarification or complaint, VIGNA PETRUSSA S.S. may be contacted through the "Contacts" page at the following address https://www.vignapetrussa.it/contatti/
7. EXCLUSION OF LIABILITY
Under no circumstances may VIGNA PETRUSSA S.S. be held liable for delays or non-delivery due to negligence or in general to the fault of the express courier, as well as to circumstances attributable to fortuitous events or force majeure.
8. WITHDRAWAL
The Customer, a natural person acting for purposes unrelated to the activity or profession he or she may carry out (Consumer), who makes purchases through the e-commerce service of the website www.vignapetrussa.it may exercise the right of withdrawal pursuant to Articles 52-59 of Legislative Decree 206/2005 and subsequent amendments.
In particular, the Consumer has the right to withdraw from the contract without penalty and without specifying the reason within 14 days of receipt of the purchased products.
Withdrawal must be made by the Consumer by sending, within the aforementioned term provided for under penalty of forfeiture, to VIGNA PETRUSSA S.S. - Via Albana 47 - 33040 Prepotto (UD) a written communication sent by registered letter with acknowledgement of receipt using the model withdrawal form in Annex A) or any other explicit declaration of the decision to withdraw from the contract. Proof of dispatch will be provided by the postmark of delivery of the letter to the post office. The communication may also be sent within the same term by telegram, telex, e-mail and fax, provided that within the following 48 hours it is confirmed by registered letter with acknowledgement of receipt.
In the event that the Consumer intends to avail himself of the right of withdrawal after the carrier has taken over the goods, he must provide at his own risk and expense to return the purchased products eventually received, undamaged and unused, complete with original packaging, by sending them by express courier to VIGNA PETRUSSA S.S. - Via Albana 47 - 33040 Prepotto (UD) within 14 days from the date on which he communicated his wish to avail himself of the right of withdrawal. In any case, products damaged, used or returned to VIGNA PETRUSSA S.S. cash on delivery will not be accepted.
In the event that the Consumer activates the right of withdrawal, VIGNA PETRUSSA S.S. shall refund within 14 days from the date of receiving the communication of withdrawal all the payments made by the Consumer with the exception of the costs for the redelivery of the goods, as well as any additional costs deriving from the Consumer's choice to use a type of delivery different from the cheaper type offered by VIGNA PETRUSSA S.S.. The refund shall be made using the same method of payment used by the Consumer for the initial transaction unless otherwise agreed.
9. THE SALE OF ALCOHOLIC PRODUCTS IS PROHIBITED TO MINORS
According to the law of 08 November 2012 which transposed the decree law of 13 September 2012 no. 158 the sale of alcoholic products is prohibited to minors, therefore the user declares that he/she is of legal age according to the legislation applicable to him/her. The user also declares that the person receiving the alcoholic product is of legal age according to the legislation applicable to the latter.
10. APPLICABLE LAW AND JURISDICTION
Purchase contracts finalised through the website www.vignapetrussa.it are understood to be concluded in Italy, governed by Italian law and subject to Italian jurisdiction.
Any disputes that may arise between VIGNA PETRUSSA S.S. and a VAT-registered Customer regarding the validity or execution of the contracts finalised through this website and the interpretation of these terms and conditions of sale shall be referred exclusively to the competent Court of Udine.
Any disputes arising between VIGNA PETRUSSA S.S. and a Customer having a VAT registration number shall be devolved to the competent Court of Udine. Any disputes concerning the validity or execution of the contracts entered into through this website and the interpretation of these terms and conditions of sale, which may arise between VIGNA PETRUSSA S.S. and a Customer having a VAT registration number, shall be devolved to the competent Court identified pursuant to art. 63 of Legislative Decree 206/2005 and its subsequent amendments.
